FAQs

1. How do I place an order?
Simply browse our online store, choose your favorite style and size, then click “Add to Cart.” Once you’re ready, go to checkout and complete your order securely using your preferred payment method.
2. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your region. All payments are processed through encrypted systems to ensure your information remains safe.
3. How can I choose the right size?
Each product page includes a size chart to help you find the perfect fit. We recommend measuring your foot and comparing it to our chart before ordering.
If you’re between sizes, choose the larger one for a more comfortable fit.
Still unsure? Feel free to contact us at support@Dallader.com, and we’ll be happy to help.
4. Do you ship internationally?
Yes! We offer worldwide shipping to most countries. Orders are processed within 1–3 business days, and delivery typically takes 7–15 business days depending on your location and customs clearance times.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
You can click the link in the email or visit our Order Tracking page to see the latest delivery updates.
6. Can I change or cancel my order after placing it?
If your order has not been shipped yet, you may request a change or cancellation within 24 hours by emailing support@Dallader.com.
Once your order has been shipped, we’re unable to modify or cancel it, but you may follow our Return Policy for assistance.
7. What is your return & refund policy?
We accept returns within 30 days of delivery for unworn and undamaged items.
To start a return, please contact our support team with your order number and reason for return.
Refunds will be processed within 5–10 business days after we receive and inspect the returned items.
For detailed terms, please see our Return & Refund Policy page.
8. What if I receive damaged or incorrect shoes?
We sincerely apologize for any inconvenience. If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or full refund at no additional cost to you.
9. Are your shoes genuine and good quality?
Absolutely! Each pair of shoes is carefully selected and inspected for quality before shipping.
We work directly with trusted manufacturers to ensure premium materials, durability, and comfort for every style we sell.
10. How do I care for my shoes?
For leather shoes: use a soft brush or damp cloth to clean dust and apply leather conditioner occasionally.
For sneakers: wipe gently with a mild soap solution and air dry naturally.
Avoid machine washing and direct sunlight to extend your shoes’ lifespan.
11. Do you offer discounts or promotions?
Yes, we regularly launch limited-time sales and special offers.
Subscribe to our newsletter or follow us on social media to stay updated on exclusive discounts and new arrivals!